What is is not a usual website that you can access. You can access this website if you have a Netgear Extender installed at your home or you want to setup the Netgear Wireless Extender. The device on which you want to open this website must be connected to the wireless extender otherwise it will show an error message “Page cannot be displayed”. The error message varies according to the web browser that you will use to open Troubleshooting

Unable to access The First issue that you may encounter is accessing the website To fix this issue, try the following things:
  • To confirm that the issue is not because of the browser, try opening it in another web browser.
  • Check the power LED on the extender. It should be solid green. This is to confirm that the extender is plugged properly into the power outlet.
  • Check the PC to Extender LED light. It should be lit.
  • Connect your extender to the router through an Ethernet cable. Now access using the default IP address of the extender that is
  • Resetting your browser may solve this issue.
  • Assign your computer a static IP address.

Unable to see Netgear Genie:

In this case, make sure that your computer is using Dynamic IP address, not the static one. If this is done, check out the Device to Extender LED light, it should be solid green. If all ok, open a web browser and type in the address bar of your browser window.

Installation setup keeps asking for the passphrase:

  • The reason for this is that you have put the extender at the borderline where the signal of the main router is not reaching properly. Move your router closer to the main router or in the range of the wireless router.
  • Make sure you are entering the passphrase in the correct field.

Some devices not working when you connect them to the extender:

  • This happens when you reserve some IP addresses for some of your devices on the router. This issue can be solved by adding the translated MAC addresses into IP reservation list of the router.
  • When you connect your wireless device to the extender, the existing MAC address gets translated to another MAC address. So, you need to add this new MAC address into the reservation list by logging into the router.

You have entered the wrong passphrase and now, you are not able to access the extender anymore:

This happens when the router security is set to WEP. The device you are using is not able to get the IP address from the extender. The only option to correct it is, reset your extender. See at the end of this page, how to reset your extender?

Unable to find 5 GHz existing network when trying to install the extender:

You will encounter this issue when the router is set to a DFS channel. In this case what happens is, your extender is not able to see the existing SSID of the 5 GHz network. To solve this issue, follow the steps given below:

  • 1. Change the position of your router. Place it closer to the router that is around five feet away. Now continue with the setup.
  • 2. Check the DFS certification of the router as some of them support DFS.
  • 3. If it is DFS certified then find the 5 GHz band section by logging into the router. You can log in by using the default credentials if you have not changed them yet.
  • 4. Check the Wi-Fi channel frequency. Either it is set to Auto or DFS channel.
  • 5. If this is so. It’s time to change the channel selection. Set channel to 36-48 or 149-165. Click on Apply button to save the changes you have made.
  • 6. After changing the channels, you are able to see your 5 GHz wireless network name in the list of available networks. Now you can extend the network you want to.

How to reset the Netgear extender?

This can be done in the case when you have forgotten the password of your extender or when you have entered the wrong password and now you are unable to see it.

To reset the extender, follow the steps given below:

  • 1. Locate the reset hole on your extender. You can find it on the side panel of the extender.
  • 2. Take a pin or paperclip. Hold the reset hole for about 7 seconds and release.

The extender is now set to default factory settings.

The default username is admin and password is password.
If you have any issues in any of the above topics, feel free to contact us anytime. Our team is here for you all time to help you in resolving the issues. Login Support

I am trying to setup my wi-fi extender,I am having trouble connecting to my Netgear extender on my iPad ( )

I need to know which way to connect the extender to the wi-fi network. The instruction manual says either connect to wps or use Netgear installation assistant? NoI just purchased the extender. I only plugged in the extender in the wall. The wpslight blinking but not turn solid it should off,first it blink, after 2 minutes in turn grey no light at all on wps( )

Yes I can not remember my password or security answers. I am connecting this elsewhere, EX7000, trying to set up our new nighthawk x4 wifi range extender, I am already hardwired but can’t connect to it ( )

I am setting it up for the first time but the instructions that came with it aren't tracking on the web site

I cannot login to my netgear config page, I am using a netgear extender wn2000rpt extender (

I Was trying to login to to set up booster but page not found,I changed modems and I am unable to setup the extender with the new N600 netgear extender isn't listed on my laptop list,I am trying to extend the wi-fi, but I am not quite sure how. I actually bought a netgear extender. My first mistake ( )

It will not connect to my smart tv, I am using a wn3000rpt extender, I am stuck in step 9

Setting up the network name and password for my extender,its showing this screen ERROR The request could not be satisfied. Bad request.

I have a ex6120 extender that I cannot figure out how to connect to our wi-fi,I can't get to the page,How do I get my extender to connect to my router

To extend the wi-fi, It’s the wn3000rpv3 model( )

I'm trying to setup my Netgear WN3000Rpv3 extender and the address they have won't come up, is not coming up? When I tried to log on from my wireless device that is an iPad or iPhone I can locate it under my network I click on it and it asked me for a password with a join button on I type in the password what is the password for my router it does not work I have no idea what password to type in that screen.

I just purchased a N300 WiFi Range Extender model EX2700 and can't understand how to install it. I have an ATT 7550 router and a desktop computer running Win7.

I am connected & getting internet via the ethernet cable as well as the wifi, but I want to change the settings- network name & password...

Per the instructions when I type in says site doesn't exist( )

No connectivity with my wifi extender. I had it unplugged for a while but now I can’t seem to get it to work,it keeps dropping the signal, I'm trying to check if it needs a firmware update on

Following the book it said to go to and it doesn’texist, I am using an ex 7000 netgear extender,the light neither it white and now the 2.4ghz is green no other lights on ( )

Comcast replacerd my router. I am trying to hook up my wifi extender,Power is green, WPS blinking ---not connecting,I had to change the SSID and need to recreate the connection, I had system working, plugged into my satellite receiver, watched VOD. Suddenly, no internet access, no ability to reset to factory and begin again, cannot find 5Ghz setting at all,In same room as main computer, no internet access to sign into Netgear, but green lights everywhere. Nighthawk EX7300( )

I changed the router password trying to login to change the password. I do believe have login to change it,green light for the router and just blank right now, I've tried everything to connect to a N300 extender, with no success.I was trying to set up account on my computer in English. I have someone staying with me from Germany. When she used her phone this am the set-up appeared on her phone and the language changed to German. I could not complete and now cannot access the

Cannot see a wps button on my router. Does that mean I have to connect with an Ethernet cable?I am trying to get to the new extender setup button? how do I set up my extender on

Trying to setup my Netgear extender, I cJust purchased the extender and was not sure how to use the 5GEXT feature, I try to reset and set up my netgear extender for some reason Inot able to connect to my regular home network on

I have an extender but I can't set it up it was delivered today, Green,only one light has an arrow going up and one going down,i need to update the firmware. I have a Netgear

I am trying to set up an AC750 WIFI Range Extender and the web site I was given is sent me here to set it up.

I just bought powerline wi-fi and it says it is a secure network and it’s not letting me use or change password on

I am trying to setup my extender and when I pick it in settings it says there is no Ip address,just bought it and can’t figure it out

Just got a new smartphone to replace stolen now I wish to connect with my netgear31_ext,I had bought this netgear extender and it was working up until a few days ago,It was working for a few months and it stopped working( )

I tried to connect with usingwps feature. It didn't work. Now trying to set up on web but not giving me option to set up new extender,It has been disconnected for several months and doesn't reconnect (I get no internet access, message

How do u set up the extender, I am trying to set up my ex6200 in order to manage the range ( )

I am having issues with extender AC1200 WiFi Range Extender

Model EX6150v2,it set up at first then networks disappeared ( )

I used my WiFi network manager on a computer to find and connect to the extender WiFi network NETGEAR_EXT.


N300 wifi range extender EX2700

Not sure my extender was working, so I reset it and having trouble getting it set back up. I see it connected but how do I access my account to secure it,it was working fine till last night, had a few days now. Now its saying its connected but unable to connect to the internet.

I don’t have a wps button on my xfinity box to connect up my wifi extenderNetgear model EX7300,want to make sure my extender has latest firmware, I want to get max, I can set it next to nighthawk router and it says 2.4....not 5

My N300 Wifi Range extender will not find my wps so trying to do it online, I’m trying to change the network name and password,I just purchased the NETGEAR EXTENDER. I AM HAVING TROUBLE SETTING IT UP,How can you make the extension connection secure( )

I am trying to set up my extender again, did factory reset, but can't get to the page to login and set up,just switchedit to service providers and can't remember how to set the extender to the new WiFi.Wps light flashes green light it is trying to connect but I believe the WEP is preventing access. Unable to locate NETGEAR installation assistant to create a profile per the user manual

Where would I locate Ip address of extender? I can't log in the web page ( )

I have a netgear N300 and I changed my wifi PW and now I can’t get it to connect again

I lost my instructions as well

I have an older model, WN2000RPTv2 that I am trying to get connected to an existing wifi. When I try to go to the web site it tells me I have no connection which is not true. Help?( )

Yes. I was half through the setup then it asked me to connect to wireless devices and it stopped working. The original extender name does not appear on my wifi. Instead, there is a combination name of the extender and the existing wifi. It will not allow me to connect. I can't access the setup page because I can't get to the local web address.( )

where do I find New Extender Setup on you home page? I would like to upgrade my WN3000RPv3

I have an airport extreme and a few months ago I bought the most recent model and i just realized that my EX6200WIFI Range Extender isn't connected any more,i am trying to set it up manually.i have the ethernet cable running from the apple router to the neatgear extender near my computer and I can't see anything ( )

I have a range extender model EX2700, it is already connected to the electric outlet and the router.

I want to login and connect it to I am trying to setup my new wifi extender,model ex3700.When I get to the continue button on my 6120 to set up my devices it says to connect device and hit continue. When I go to connect my device the extender turns off (

I purchased a range extender now my docs will not print to my wifi printer,I need to hook my extender up to a new wifi network,Do you remember I'm trying to hook up my Netgear extender box to my Spectrum internet( )

I can’t get to the login screen to change the network it is expanding, it was working well with the 2g extender but the 5g extender channel was not set up. Tried setting it up just now and it nothing appears to work with the extender (either channel)(

Trying to get a router to work but it won't accept the password on the sticker

Tried to reset it a few times but it doesn't change anything

Now the wifi and power lights are alternatingly flashing on and off( )

I have a NETGEAR EX6100 WiFi Range Extender. I changed routers. The EX6100 connects to my new router but when I try to connect to the extender with other devices, I get wrong password. ( )

IT WONT hook up the easy way. So i need to use the extender setup. it will not connect with the wps button,it isn’t connecting to the 5g network

Just purchased Netgear Extender, followed instructions but the WPS LED keeps blinking and the router link LED never lights up.I have set up the extender in the past, and I have disconnected it now.

we have changed the internet provider. I would like to re-set up,is the number starts with 2C~~~? under MAC? or S/N or TA?

maybe EX7000-100PAS?( )

our internet provider replaced our modem/router due to a fire hazard and we can not get the extender to work( )

Not real sure, I was going through the set-up process and the set-up page popped up. It instructed me to confirm internet connection before I clicked next. I did that and when I went back to the page to proceed it went away. Not sure if the setup is complete or not.I need help setting up my Extender. I have connected the extender to my wifi modem with a cable, pushed both WPS buttons and still cannot connect,why does not show up when i type it in the browser bar

I am unable to login from URL address,Green on both 2.4G and 5.0G, However, 2.4G does not maintain continuous "hand shake" with Modem confirmed with modem carrier (TWC) that their modem supports 802.11ac which it does. How do I get into my account?

To reset the password and username,Need to locate new extender setup site( )

Hello so i just purchased the netgear nighthawk x4 ac2200 and i am having trouble connecting it, i am trying to use the netgear to connect to my tv and bluray for internet connectivity, weswitched carriers now our wifi extenderdoesn’t work,I unplugged. I was green - now orange now they are both green,Switching from AT7T to Xfinity and trying to switch my extender from the ATT modem to the Xfinity. Not sure what to do to clear the ATT modem information out.( )

It won't connect to my router which is a netgearadsl 2 plus and the model number only has numbers no letters and it’s from ATT,trying to change the password and I get an error message saying I am not connected,try to set up my extender and led on extender won't light.

I have a new ex6100v2 extender it will not setup, plug into power I get a green blinking light I press the wps button on my router green blinking never connect,Need to find the "web address"for the unit we are using to "allow" it access to wifisignal.( )

I just recently moved and am trying to reset my Netgear wi-fi extender to my new internet and i don’t have the book,My current modem had 5ghz but unable to connect. Only the 2.4 connects,I cannot seem to connect the computer with the netgearextender, It displays a message saying that an error has occurred with my WiFi( )

My extender isn’t working,AC1200 does not see my existing wi-fi,My extender will not properly connect to my router after many tries.

Just bought the n300 wifi range extender. I'm in the same room as my PC and it is turned on with a green light visible. I have tried to follow the directions without success. When I logged in to the Netgear website and did a search for this product, results said there was no product.

I thought I had it hooked up properly but didn't work,it won't connect to current wifi,where do I login for my existing extender,changed router and now need to reconnect to extender( )

The router is wep at motel. My extender won’t show light on router light but shows green on the right side,i am unable to access,

not sure if my extender is working properly with the new router( )

I cannot sign into router have found my cox. but not extender all lights are good,That is funny. Just bought an extender. It says to create an account to setup. Where do I do that?(

we can only connect to our home network with a gaming console after plugging the extender in. We cannot access the internet with iPad and phones etc since plugging in the extender,we went through the preliminary steps in the manual and plugged the extender in while in the room with the wifi router and then we moved the extender to another location. the model number is ex 6400 i believe( )

we had a lightning strike here Sunday missed the house by less than 30 feet. extender shows that I am connected to it but it is not connecting to the new router. help,unable to setup 5g on my ac5300...wants to setup on 5g_2 which runs slower( )

Mychromebook and kindle fire will not load the address in the browser, can’t connect to the extender. It keeps searching for networks but never finds any.( )

Wont sink with the wifi router,User name and password changed by my ISP. How do I set up my extender? Ican’t even log into website listed on instructions to set up wifibooster( )

How do I connect to the extender if the WPS is not working and my computer does not accept an ethernet connection( )

I cannot access IP address. I am just getting that message. I was told some have not had the internet for over a week. So I was just checking to see if I missed an update,it looks like i connected it now trying to setup in web browser( )

I just bought an n300 and trying to connect to my house wifi,I am trying to set up and now it says that page is not there

I cannot login to my AC1200 (EX6200v2). I set it up and green light is solid downstairs. I have device that requires exact name of Network, which I placed without the _2GEXT at end. I want to see the name now on extender. NO password.( )

I periodically get a login window for my NETGEAR WN2500RPv.2 which we do not have a login or password for. When it pops up, I have to restart my computer and the issue goes away. I would like to know how I can reset the login and password information for my unit since my corporate IT office has no record of it for my location.I don't know what an extender is. My router is from Verizon so I am basically confused. The only thing that I have that has NETGEAR on it per se is my switch.It says connected, but no internet.It is green with the arrow pointing to the right. No matter where I place I get an arrow( )

I boughta extender and i am following the steps but i cant connect with the wps button because ican’t find one on my router or modem,Model WN3000RPv3. I don’t remember my password for my netgearwifi extender. How can I reset it?( )

I just need to know where to go setup the extender,I cannot get the genie to complete the setup, yet my desktop is connected and on the internet.

I am setting up another extender and it is un secured. trying to log in to set up security,not connecting to the internet ... shows not connected, secured,I follow all the directions by the book but still extender still not connect, hi now I want to set up netgear extender. Please help me thanks. why are the directions for setup incorrect?( )

I am trying to go through the web browser and there is not an option for setting up a new extender like it states in the booklet ( )